Refund policy

EXCHANGE POLICY AT EMWEAR-EMCHIC

FOR ONLINE ORDER

The company supports when customers respond within 3 days from the date of receiving the product

Products can only be redeemed when they meet the following four conditions:
- There are purchase invoices at Emwear / Emchic, the invoice shows all of buyer information, date of purchase, products ...
- There are full covers, tags on the product and accompanying accessories (eg straps ..)
- The product is not torn, dirty, strange smell ...
- Products purchased in the program have a discount of less than 15% (change size, exchange defective products) or original price (change model)
➔ If you change the notice after the specified time or the product does not meet 1 of the above 4 conditions, our company is pleased to refuse to support the case.

Cases allowed to exchange:

1. Defective manufacturing product

- The company will change the new product with the same code, color and no fee.
- In case the sample you buy has been discontinued, hope you can choose to change to another product or the company would like to send you a coupon for the next purchase.

2. Change size

- Apply for customers in tight clothing: The company supports to order a larger size workshop for you within 7-10 days, then send the goods without incurring any costs.

3. Change model

- Customers exchange products with a value equal to or higher than the current product and pay the difference
- If the customer wishes to exchange a lower product, the difference will not be refunded and will not be deducted from the following invoice.
- In case customers are far away / are not convenient to visit the store directly, please return the product to the Company to check first and will proceed to exchange when the product is valid, with additional fees.

❖ NOTE:
- Emwear only supports one time of exchange, previously exchanged products will not be allowed to exchange again.
- Customized products (E.g: size, color, length ..) will not be allowed to exchange or return.

- Products purchased in promotion campaign will not be allowed to exchange or return.

FOR ORDERS IN STORES

- For products purchased at the store, please try and check carefully before paying.
- Within 24 hours from the time of invoice issuance, the Company only accepts to exchange for a new product with the same product code and color in case the product has a manufacturing defect (if the product has invoice and has original tag intact)
- For the remaining cases, the product does not meet the exchange conditions and after a specified time, the Company will refuse to support.

❖ NOTE:
- The company only supports one time of exchange, previously exchanged products will not be allowed to exchange again.
- Customized products (E.g: size, color, length ..) will not be allowed to exchange or return.

- Products purchased in promotion campaign will not be allowed to exchange or return.
- Employees only accept exchange case according to the company's regulations and no refund.